Returns and Refund Policy

Last updated: 9/23/2026
We want the hardware to work for you. If it doesn’t, here’s how returns work.

Return window:
You may return most items within 30 days of the delivery date.

What can be returned:
Nearly everything we sell can be returned, whether the item is defective or you simply decided it isn’t right for you. You do not need to give a reason.
Returned items must be in unused condition and include all original parts and hardware.

What cannot be returned:
Items that were custom modified at your request are not returnable. This covers any change we made to a product specifically for you — altered dimensions, added or removed features, or any other modification made to your specification that was not part of the standard listing.
Our standard catalog items are made to order, but they are not custom. Made-to-order production alone does not make an item non-returnable. Only customer-requested modifications do.
If you are unsure whether a modification makes your order non-returnable, ask us before you order and we will tell you in writing.

Return shipping costs:
You are responsible for return shipping costs on returns.
If the item arrived defective, damaged, or we shipped the wrong item, we cover return shipping. Contact us and we will provide a prepaid label.
We do not charge a restocking fee.

How to start a return:
Email us at [email protected] or use the form on our Contact page within the return window.
Include your order number and which items you’re returning.
We’ll reply with the return address and any instructions.
Ship the item back. We recommend a tracked service — you are responsible for the item until it reaches us.
Please contact us before shipping anything back. Returns sent without notice may be delayed.

Refunds:
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5 business days.
Your bank or card issuer may take additional time to post the refund to your account. That timing is outside our control.
Original outbound shipping charges are refunded only when the return is due to a defect, damage, or our error.

Exchanges:
We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.

Damaged or incorrect items:
If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photographs. We’ll replace the item or refund it in full, including all shipping costs, at your choice.

Cancellations:
Because items are produced when you order, we have a short period of time between when you order and when it ships. If you wish to cancel an order contact us as soon as possible. If your order has already shipped, you can return it under this policy.

Questions:
Short Family Farms
25840 W Rockaway Hills Rd
Morristown, AZ 85342
[email protected]
928-304-3566